We work with several reputable shipping carriers to deliver our products, including USPS, UPS, FedEx, and DHL.
We strive to process and ship all orders as quickly as possible. Generally, orders are processed within 1-2 business days and shipped within 3-5 business days. All shipments are shipped according to the customer's shipping address. Unfortunately, we cannot determine arriving dates since its depend on which country the order will be.
Once your order has shipped, we will provide you with a tracking number and a link to the carrier's website where you can track the progress of your package.
Yes, we offer international shipping to many countries around the world. However, shipping fees and delivery times may vary depending on your location and the shipping carrier used. Please note that international orders may also be subject to customs fees and import taxes, which are the responsibility of the buyer.
If you need to change the shipping address or shipping method after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed and shipped.
In the rare event that your package is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner.
You can return an item for a full refund within 30 days from the order date.
The 30-Day Money Back Guarantee applies only to in-stock items.
To qualify for a refund, the product must be returned in its original factory packaging, unused, unopened, and with all paperwork and accessories.
Customers are responsible for both outbound and return shipping fees, as well as handling charges when returning products to PLC DCS Pro Ltd.
Please contact us at plcdcspro@cambia.cn or call +8613599507613 to initiate a return for a refund.
Refunds are typically processed within 5-7 business days after we receive the returned item.
No, shipping, handling, or related charges are not eligible for refund and will be excluded from the refunded amount.
If you receive a damaged or incorrect item, please contact us immediately for assistance. We will arrange for a replacement or refund, depending on the circumstances.
Exceptions to the refund policy may apply in certain circumstances. Please refer to our full refund policy for details or contact us for further assistance.
For more information about our refund policy, please refer to our website or contact our customer service team.
