1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. During peak periods or holidays, processing may take slightly longer. Customers will receive a confirmation email with order details once the order is processed.
2. Shipping Methods and Delivery Time
We offer multiple shipping options depending on destination and order size:
Standard Shipping: Estimated delivery within 7–14 business days.
Express Shipping: Estimated delivery within 3–7 business days.
Freight / Heavy Orders: Delivery time varies based on carrier and location; customers will be notified of the schedule.
Delivery times are estimated and may vary due to customs, logistics delays, or unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated based on order weight, dimensions, and destination. All fees are displayed at checkout. Customers are responsible for any customs duties, taxes, or import fees.
4. Order Tracking
Once your order is shipped, we provide a tracking number via email. Customers can use this number to monitor the shipment status with the carrier.
5. Shipping Restrictions
We currently ship to locations supported by our carriers.
Certain hazardous materials or restricted items may have shipping limitations. Customers are advised to check before placing orders.
6. Risk of Loss
Risk of loss or damage passes to the customer upon delivery to the carrier. Customers are encouraged to inspect shipments upon arrival and report any damage immediately.
7. Damaged or Lost Shipments
If an item is damaged or lost during shipping, contact our team immediately at ask@cambia.cn. We will assist with claims, replacements, or refunds as quickly as possible.
8. Contact Information
For shipping inquiries or assistance, please reach out to our logistics team at ask@cambia.cn.
